Frequently Asked Questions

What is CloudServer?

CloudServer provides unmanaged cloud server hosting and related services to individuals, as well as small and medium-sized businesses. We cater to Linux and Windows gurus who prefer to have root access and manage their own services with minimal technical assistance.

Will CloudServer provide support for my service?

CloudServer as we are an unmanaged provider, CloudServer is only required to provide support on hardware and network related issues. Anything outside of those two items would require a paid tech administration fee.

What form of payments do you accept?

Currently we offer PayPal which can also accept credit cards.

How long will it take to setup my account?

Generally, your CloudServer hosting account will be provisioned and ready to use minutes after you have placed your order. If your order is flagged by our fraud prevention system, our billing department will contact you within 24 hours to approve your order and complete the account creation process. Please ensure that your billing information is entered accurately and avoid using e-mail addresses from free e-mail providers to minimize delays.

What is the difference between Cloud and Shared Hosting?

A VPS is an isolated, virtualized environment where you have dedicated resources. A shared hosting environment, on the other hand, the server is shared among all accounts on that particular server. With shared hosting, you are also restricted to the features that are enabled by your provider. With a VPS, you are in full control of the server.

How to I manage my Cloud Server?

CloudServer hosting accounts come with a master control panel that is backed by WHMCS and SolusVM. SolusVM is the cloud server administration control panel which is seamlessly integrated with WHMCS to give out clients a single pane of glass control. It allows you to start/stop your cloud server, monitor your cloud server resource utilization, restart a service, view disk space, backup/restore your cloud server, and reinstall your cloud server. WHMCS is our billing panel where you will pay your bills, contact support, and be able to use your SolusVM controls in a single pane making controlling your cloud server even easier.

What is the speed of your network?

All CloudServer nodes are hosted at our datacenters and connected to our gigabit ethernet backbone, guaranteeing your access to multiple gigabits of premium Tier-1 bandwidth.

What are the locations of your services?

Chicago, IL; Buffalo, NY; and Los Angeles, CA

Does CloudServer backup the data?

CloudServer manages internal backups for disaster recovery purposes. These backups should NOT be relied upon as a customer backup. We do offer paid backup services.