1. Information We Collect
CloudServer may collect information you provide directly, including name, company name, email address, phone number, billing address, tax information, payment-related details, account credentials, support messages, order details, and information submitted through forms, tickets, or the client portal.
2. Service and Usage Information
When you use CloudServer websites or services, we may collect IP addresses, browser information, device information, log data, authentication events, API activity, service usage, bandwidth records, resource usage, fraud prevention signals, security events, referral URLs, cookies, and diagnostic information needed to operate and protect the platform.
3. How We Use Information
CloudServer uses information to create and manage accounts, process orders and payments, provision services, provide support, authenticate users, prevent fraud and abuse, secure the network, communicate about services, maintain billing records, improve the website and platform, comply with legal obligations, and enforce CloudServer policies.
4. Payments
Payment information may be processed by third-party payment processors. CloudServer may receive transaction status, payment identifiers, billing contact details, fraud screening results, and limited payment metadata. CloudServer does not need to store full card numbers when payments are handled by a third-party processor.
5. Cookies and Similar Technologies
CloudServer websites and billing systems may use cookies, session storage, analytics tools, and similar technologies for login sessions, security, fraud prevention, preferences, performance measurement, and site functionality. You can control cookies through browser settings, but disabling cookies may prevent account login or other features from working properly.
6. Support Communications
Support tickets, emails, chat messages, and related communications may be stored so CloudServer can respond to requests, maintain service history, troubleshoot problems, train staff, prevent abuse, and document account activity.
7. Sharing Information
CloudServer may share information with payment processors, fraud prevention vendors, data center providers, network providers, software providers, email delivery providers, analytics providers, professional advisors, and other service providers when needed to operate the business and provide services. CloudServer may also disclose information when required by law, legal process, security investigation, abuse handling, or protection of rights and safety.
8. Customer Content
Customers control the content they upload, transmit, or host using CloudServer services. CloudServer does not review customer content as a routine matter, but may access, process, preserve, or disclose content when needed for support, security, abuse investigation, service operation, legal compliance, or enforcement of policies.
9. Data Retention
CloudServer retains information for as long as reasonably necessary for account administration, billing, service delivery, tax and accounting records, security, fraud prevention, dispute resolution, legal compliance, backups, and legitimate business purposes. Retention periods may vary based on the type of information and applicable requirements.
10. Security
CloudServer uses reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed perfectly secure. Customers are responsible for protecting their passwords, API keys, SSH keys, RDP credentials, applications, and operating systems.
11. International Users
CloudServer infrastructure, personnel, vendors, and systems may be located in the United States or other countries. By using the services, you understand that information may be transferred to and processed in locations that may have different privacy laws than your location.
12. Your Choices
You may update account information through the client portal. You may contact CloudServer to request assistance with account information, communications preferences, access, correction, deletion, or other privacy questions. Some information may need to be retained for billing, legal, security, fraud prevention, or operational reasons.
13. Children
CloudServer services are intended for business and technical users and are not directed to children. CloudServer does not knowingly collect personal information from children through its website or client portal.
14. Changes to This Policy
CloudServer may update this Privacy Policy from time to time. Updates will be posted on this page or otherwise made available. Continued use of the website or services after an update means the revised policy applies.
15. Contact
Questions about this Privacy Policy can be submitted through the CloudServer contact page.